harbor-beam

Visit Our Office

Location

15 Queen Square
Bristol, BS1 4NT
United Kingdom

Email

Office Hours

Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

What to Expect

Our office is located in the heart of Bristol, easily accessible by public transport. Walk-ins are welcome during office hours, though we recommend scheduling an appointment to ensure a specialist is available to discuss your travel plans in detail.

Getting Here

Located in Queen Square, we're a short walk from Bristol Temple Meads station (15 minutes) or Bristol Bus Station (10 minutes). Street parking is limited; we recommend using the Trenchard Street Car Park nearby.

Frequently Asked Questions

How far in advance should I book?

For standard tours and packages, we recommend booking at least 6-8 weeks ahead to ensure availability. Custom planning typically requires 3-4 months, particularly for complex international itineraries or peak season travel.

What payment methods do you accept?

We accept bank transfers, debit cards, and major credit cards. Payment schedules vary by service, but typically require a deposit at booking with the balance due 30 days before departure.

Do you arrange travel insurance?

While we don't sell insurance directly, we strongly recommend comprehensive travel insurance and can provide recommendations for reputable providers. We're happy to review policy details to ensure adequate coverage.

Can you accommodate dietary restrictions?

Absolutely. We collect detailed information about dietary needs, allergies, and preferences during planning and communicate these to all relevant providers. Special meal arrangements are included at no additional charge.

What happens if I need to cancel?

Cancellation policies vary depending on the service and timing. Generally, cancellations made more than 60 days before departure incur minimal fees, while later cancellations may forfeit deposits or incur higher penalties. Specific terms are outlined in your booking agreement.

Do you offer group discounts?

Groups of 8 or more typically qualify for preferential pricing. The exact discount depends on the destination, season, and services included. Contact us with your group size and travel dates for a customized quote.

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