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Terms of Use

Effective Date: January 1, 2026

Agreement to Terms

By accessing and using the harbor-beam website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our services.

Services Description

Harbor-beam provides travel planning, booking, and coordination services for domestic and international travel. Our services include but are not limited to tour organization, accommodation booking, transportation arrangements, and custom travel itinerary creation.

Booking and Payment

Booking Process

All bookings are subject to availability and confirmation. A booking is only confirmed once you receive written confirmation from harbor-beam and any required deposit or payment has been received.

Pricing

All prices are quoted in British Pounds (GBP) unless otherwise stated. Prices include services as specified in your booking confirmation but may exclude items such as travel insurance, visa fees, and personal expenses unless explicitly included.

Payment Terms

Payment schedules vary depending on the service:

  • Standard tours typically require a 30% deposit at booking with the balance due 30 days before departure
  • Custom planning services require payment of the planning fee before work commences
  • Last-minute bookings (within 30 days of departure) require full payment at time of booking

Cancellations and Refunds

Client Cancellations

Cancellation policies vary by service and timing:

  • Cancellations more than 60 days before departure: 10% administrative fee, remainder refunded
  • Cancellations 30-60 days before departure: 50% of total booking value retained
  • Cancellations 15-29 days before departure: 75% of total booking value retained
  • Cancellations less than 15 days before departure: No refund provided

Specific suppliers (hotels, airlines, tour operators) may impose stricter cancellation terms, which will be communicated at time of booking.

Company Cancellations

In the rare event that harbor-beam must cancel a confirmed booking, we will provide a full refund or offer alternative arrangements of comparable value. We are not liable for indirect costs or consequential losses resulting from cancellation.

Travel Documents and Requirements

You are responsible for ensuring you have valid travel documents including passports, visas, and any required health certificates. Harbor-beam can provide guidance but bears no responsibility for denied entry or travel disruption due to inadequate documentation.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering cancellation, medical expenses, repatriation, and personal liability. Harbor-beam is not responsible for costs arising from events covered by travel insurance.

Liability Limitations

Service Provider Responsibility

Harbor-beam acts as an intermediary between clients and travel service providers (airlines, hotels, tour operators). We are not liable for the acts, omissions, or defaults of these providers, whether negligent or otherwise.

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, pandemic, or government restrictions.

Limitation of Damages

To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the total amount paid by you for the affected services.

Client Responsibilities

You agree to:

  • Provide accurate and complete information when booking
  • Notify us immediately of any changes to your circumstances
  • Arrive at departure points with sufficient time before scheduled departures
  • Behave appropriately and respect local laws and customs
  • Follow guidance provided by tour guides and service providers
  • Obtain appropriate travel insurance

Intellectual Property

All content on the harbor-beam website, including text, graphics, logos, images, and software, is the property of harbor-beam or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Website Use

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to any portion of the website
  • Interfere with or disrupt the website or servers
  • Transmit viruses or malicious code
  • Collect or harvest personal information about other users
  • Use automated systems to access the website without permission

Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Use.

Complaints Procedure

If you have a complaint about our services, please contact us immediately. We will acknowledge receipt within 48 hours and aim to resolve complaints within 14 days. If you remain unsatisfied, you may escalate the matter to relevant consumer protection authorities.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, contact us at:

harbor-beam
15 Queen Square
Bristol, BS1 4NT
United Kingdom
Email: [email protected]

harbor-beam

Creating unforgettable travel experiences since 2015. Based in Bristol, serving clients across the United Kingdom.

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Contact Information

15 Queen Square
Bristol, BS1 4NT
United Kingdom

Email: [email protected]

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