GDPR Compliance

Effective Date: January 1, 2026

Introduction

The General Data Protection Regulation (GDPR) provides enhanced protection and rights for individuals regarding their personal data. Harbor-beam is committed to complying with GDPR requirements and respecting your data protection rights.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: Processing necessary to fulfill our travel service contracts with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal data we hold about you. We will provide a copy of your data in a structured, commonly used, and machine-readable format.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and no other legal basis exists
• You object to processing and no overriding legitimate grounds exist
• The data has been unlawfully processed

Right to Restriction of Processing

You have the right to request restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Postal Address: 15 Queen Square, Bristol, BS1 4NT, United Kingdom

We will respond to your request within one month of receipt. In complex cases, this period may be extended by two additional months, and we will inform you of any such extension.

Data We Collect

We collect and process the following categories of personal data:

• Identity data: name, passport details
• Contact data: email address, postal address
• Financial data: payment information
• Transaction data: details of services purchased
• Technical data: IP address, browser type, device information
• Usage data: how you interact with our website
• Marketing and communications data: preferences for receiving marketing
• Special category data: dietary requirements, accessibility needs (with explicit consent)

Data Sharing

We may share your data with:

• Travel service providers necessary to fulfill your booking
• Payment processors
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when legally required

We ensure all third parties respect the security of your data and treat it in accordance with the law. We only allow them to process your data for specified purposes and in accordance with our instructions.

International Transfers

When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally approved safeguard mechanisms

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typical retention periods:

• Booking records: 7 years for accounting purposes
• Marketing communications: until you opt out
• Website usage data: 26 months
• Inquiry data (no booking made): 2 years

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Staff training on data protection
• Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

Children's Data

Our services are not directed at children under 16. We do not knowingly collect data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Updates to This Statement

We may update this GDPR compliance statement periodically. Material changes will be communicated through our website or directly to you where appropriate.

Contact Our Data Protection Officer

For questions about our GDPR compliance or to exercise your rights, contact:

harbor-beam
15 Queen Square
Bristol, BS1 4NT
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk