Privacy Policy

Effective Date: January 1, 2026

Introduction

This Privacy Policy explains how harbor-beam collects, uses, stores, and protects your personal information when you use our website or engage our travel services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you use our services, we collect information you voluntarily provide, including:

• Name and contact information (email address, postal address)
• Travel preferences and requirements
• Passport and identification details when required for bookings
• Payment information processed through secure payment providers
• Dietary restrictions, accessibility needs, and special requests
• Communication history with our team

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device information and operating system

How We Use Your Information

We use collected information for the following purposes:

• Processing travel bookings and managing reservations
• Communicating with you about your inquiries and bookings
• Providing customer support and responding to requests
• Improving our services and website functionality
• Sending relevant travel updates and service information
• Complying with legal obligations and preventing fraud
• Analyzing website usage to enhance user experience

Data Sharing and Disclosure

We may share your information with:

• Travel service providers (hotels, airlines, tour operators) necessary to fulfill your booking
• Payment processors to complete financial transactions
• Professional advisors including lawyers and accountants
• Law enforcement or regulatory authorities when legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL technology
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records are typically retained for seven years for accounting and legal purposes. Marketing communications preferences are maintained until you opt out.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Request transfer of your information to another service
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

harbor-beam
15 Queen Square
Bristol, BS1 4NT
United Kingdom
Email: [email protected]